Dear all - further to my email yesterday re enquiry handling software, I had the following suggestions:
Knowall Enquire: http://www.knowallenquire.co.uk/(2 organisations)
Questionpoint: http://www.questionpoint.org/. (2 organisations)
Sostenuto: http://sunrisesoftware.co.uk/what-we-offer/customer-service-management/sostenuto-csm
Hornbill: http://www.hornbill.com/platform/esp/
Zendesk: http://www.zendesk.com/
I am also investigating the possibility of using the same software as used by our technology team (also mentioned by several respondents). They are using RemedyForce. http://www.salesforce.com/uk/remedyforce/overview/
Thank you to Anne Roberts, Aidan Smith, Louise Doolan, Steve Bowman, Heather Shaw and Sarah Brittan
Best regards,
James Devine
Information Manager
T +44 (0)131 243 4217
M: +44(0)7827 283733
F +44 (0)131 243 4330
E [log in to unmask]
Wood Mackenzie
Exchange Place 2
5 Semple Street T +44 131 243 4400
Edinburgh EH3 8BL E [log in to unmask]
United Kingdom W www.woodmac.com
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