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Dear all - further to my email yesterday re enquiry handling software, I had the following suggestions: Knowall Enquire: http://www.knowallenquire.co.uk/(2 organisations) Questionpoint: http://www.questionpoint.org/. (2 organisations) Sostenuto: http://sunrisesoftware.co.uk/what-we-offer/customer-service-management/sostenuto-csm Hornbill: http://www.hornbill.com/platform/esp/ Zendesk: http://www.zendesk.com/ I am also investigating the possibility of using the same software as used by our technology team (also mentioned by several respondents). They are using RemedyForce. http://www.salesforce.com/uk/remedyforce/overview/ Thank you to Anne Roberts, Aidan Smith, Louise Doolan, Steve Bowman, Heather Shaw and Sarah Brittan Best regards, James Devine Information Manager T +44 (0)131 243 4217 M: +44(0)7827 283733 F +44 (0)131 243 4330 E [log in to unmask] Wood Mackenzie Exchange Place 2 5 Semple Street T +44 131 243 4400 Edinburgh EH3 8BL E [log in to unmask] United Kingdom W www.woodmac.com