Hello,
We can also reproduce the same message on our off campus machine using IE8.
Best wishes,
Susan
--
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Academic Librarian
Library Learning and Research Services
Information Services
University of Abertay Dundee
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Hannah Britcher
Sent: 26 November 2013 11:36
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Oxford Journals (was: Accessing OUP Journals via Shibboleth)
Hi Steve
The problem was first reported to me on 28th October as a student was having trouble accessing a specific journal off campus.
I can reproduce the problem on our 'off campus' machine in the library, so let me know if I can provide you with any details which would help resolve this.
Thanks
Hannah
--
Hannah Britcher
Team Leader, Procurement & Metadata
University Library
University of Portsmouth
Cambridge Road
Portsmouth
PO1 2ST
UK
+44 (0)23 9284 3227
[log in to unmask]
http://www.port.ac.uk/library
On 26 November 2013 10:45, Steve Glover <[log in to unmask]> wrote:
> Hi Hannah, and everyone else who mentioned having this problem,
>
> Can I just check, please, when people started noticing this problem?
>
> In particular, does anyone know when accessing Oxford Journals from
> off-campus using IE last worked for them?
>
> (I'm in discussion with Highwire, but as I cannot reproduce the
> problem, and they want more details I'm at rather an impasse)
>
> Many thanks,
>
> Steve Glover, UK federation technical support team
>
> On 15/11/13 09:46, Hannah Britcher wrote:
>
>> Hello
>>
>> Is anyone else having problems accessing Oxford University Press
>> journals via Shibboleth using Internet Explorer? If we click the
>> 'login via your institution' link off campus the following message appears:
>>
>> 'If your institution is a member of a Shibboleth federation, you may
>> gain access using your institution's login credentials. Contact your
>> library to determine if your institution is participating in any
>> Shibboleth initiatives, and to obtain your username and password.
>> [Journal name] currently supports this method of authentication for
>> institutions in the following countries, and is constantly working to
>> add more. If you would like your institution to participate in this
>> Shibboleth initiative, please contact your librarian. This method of
>> authentication is not supported for your institution at this time.'
>>
>> Other browsers are fine, it is just IE we have this issue with. I
>> have contacted Oxford but they can't see what is causing the problem
>> so are now in contact with our Information Services department, but
>> as the student will not have even chosen an institution at the point
>> they receive this message I feel it must be a more general issue at Oxford's end.
>>
>> Any advice gratefully received, I've been trying to sort this for
>> over a week.
>>
>> Hannah Britcher
>> Team Leader, Procurement & Metadata
>> University Library
>> University of Portsmouth
>> Cambridge Road
>> Portsmouth
>> PO1 2ST
>> UK
>>
>> +44 (0)23 9284 3227
>> [log in to unmask]
>> http://www.port.ac.uk/library
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>> available on Facebook and LinkedIn Follow us on Twitter:
>> https://twitter.com/UKSG
>>
>>
>>
>>
>
> --
> Steve Glover: SDSS, EDINA, Causewayside House, 160 Causewayside EH9
> 1PR e:[log in to unmask] t:0131 650 2908 f:0131 650 3308 m:07961
> 446 902
>
> The University of Edinburgh is a charitable body, registered in
> Scotland, with registration number SC005336.
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
> available on Facebook and LinkedIn Follow us on Twitter:
> https://twitter.com/UKSG
>
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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