Hi Steve
The problem was first reported to me on 28th October as a student was
having trouble accessing a specific journal off campus.
I can reproduce the problem on our 'off campus' machine in the library, so
let me know if I can provide you with any details which would help resolve
this.
Thanks
Hannah
--
Hannah Britcher
Team Leader, Procurement & Metadata
University Library
University of Portsmouth
Cambridge Road
Portsmouth
PO1 2ST
UK
+44 (0)23 9284 3227
[log in to unmask]
http://www.port.ac.uk/library
On 26 November 2013 10:45, Steve Glover <[log in to unmask]> wrote:
> Hi Hannah, and everyone else who mentioned having this problem,
>
> Can I just check, please, when people started noticing this problem?
>
> In particular, does anyone know when accessing Oxford Journals from
> off-campus using IE last worked for them?
>
> (I'm in discussion with Highwire, but as I cannot reproduce the problem,
> and they want more details I'm at rather an impasse)
>
> Many thanks,
>
> Steve Glover, UK federation technical support team
>
> On 15/11/13 09:46, Hannah Britcher wrote:
>
>> Hello
>>
>> Is anyone else having problems accessing Oxford University Press journals
>> via Shibboleth using Internet Explorer? If we click the 'login via your
>> institution' link off campus the following message appears:
>>
>> 'If your institution is a member of a Shibboleth federation, you may gain
>> access using your institution's login credentials. Contact your library to
>> determine if your institution is participating in any Shibboleth
>> initiatives, and to obtain your username and password. [Journal name]
>> currently supports this method of authentication for institutions in the
>> following countries, and is constantly working to add more. If you would
>> like your institution to participate in this Shibboleth initiative, please
>> contact your librarian. This method of authentication is not supported for
>> your institution at this time.'
>>
>> Other browsers are fine, it is just IE we have this issue with. I have
>> contacted Oxford but they can't see what is causing the problem so are now
>> in contact with our Information Services department, but as the student
>> will not have even chosen an institution at the point they receive this
>> message I feel it must be a more general issue at Oxford's end.
>>
>> Any advice gratefully received, I've been trying to sort this for over a
>> week.
>>
>> Hannah Britcher
>> Team Leader, Procurement & Metadata
>> University Library
>> University of Portsmouth
>> Cambridge Road
>> Portsmouth
>> PO1 2ST
>> UK
>>
>> +44 (0)23 9284 3227
>> [log in to unmask]
>> http://www.port.ac.uk/library
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org
>> UKSG groups also available on Facebook and LinkedIn
>> Follow us on Twitter: https://twitter.com/UKSG
>>
>>
>>
>>
>
> --
> Steve Glover: SDSS, EDINA, Causewayside House, 160 Causewayside EH9 1PR
> e:[log in to unmask] t:0131 650 2908 f:0131 650 3308 m:07961 446 902
>
> The University of Edinburgh is a charitable body, registered in
> Scotland, with registration number SC005336.
>
> lis-e-resources is a UKSG list - http://www.uksg.org
> UKSG groups also available on Facebook and LinkedIn
> Follow us on Twitter: https://twitter.com/UKSG
>
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
|