Hi Ken and all,
I remember reading Jakob Nielsen's book on usability engineering when it first came out in 1993.
At the time I thought that he had a long way to go both conceptually and empirically to catch up with the leading edge of what has come to be incorrectly called 'design research' but would be more appropriately called design pathology.
I have followed his pronouncements since then, including the latest. I still think he has a lot of catching up to do.
David
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