Hi Mike,

Thank you very much!

Kind Regards,
Anne

-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Mike Poulin
Sent: 07 March 2013 13:56
To: [log in to unmask]
Subject: Re: [lis-e-resources] Reference Desk statistics software

We use a locally created Filemaker database which runs off a server version of the program.  It allows us to use either a client or a web interface.
Having a locally developed system allows us to intergrate instruction into the same file and to be able to have "specialty" fields. One specialty field is if the question required a reference librarian - so was the question difficult enough that a support staff could not have reasonably answered it.

If we were not using this - I would probably recommend we use RefAnalytics in LibAnswers from the LibGuides folks at Springshare.  It seems sufficiently flexible that it would meet most of our needs.  We use LibAnswers so it would be easy to record email and chat transactions.
Since when we are on the ref desk we have LibAnswers open for chat and email questions, it would make sense to record the other ref stats there.
Finally- the cost seemed pretty reasonable to me though I guess that depends on your funding.

There is an open source program LibStats - http://code.google.com/p/libstats/ but it is not being developed.

We looked at Desktracker - http://www.desktracker.com/ - and it looked reasonably good - but we thought the pricing was excessive.  (again - local
perspective)

Good luck

Mike





---------------------------------------
Mike Poulin
Head of Digital Initiatives and Resources Professor in the University Libraries Colgate University Libraries
13 Oak Drive
Hamilton, NY 13346
315-228-7025
fax: 315-228-7934
[log in to unmask]


On Thu, Mar 7, 2013 at 7:08 AM, John,Joanne <[log in to unmask]> wrote:

> Hi Anne,
>
> There is also QuestionPoint which allows all types questions to be
> entered into the software as well as questions that come into the
> software; comprehensive reporting is available for this.
>
> With thanks,
> Jo
> Joanne John
> Applications Support Consultant * OCLC EMEA OCLC (UK) Ltd | City Gate
> | 8 St Marys Gate | Sheffield S1 4LW | England
> Tel: +44 (0)114 267 7502  /  0845 267 7502 (local rate) | email:
> [log in to unmask] | web: www.oclc.org
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
> Information Community [mailto:[log in to unmask]] On
> Behalf Of MASKELL, Anne
> Sent: 07 March 2013 11:51
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Reference Desk statistics software
>
> Hi Dawn,
>
> Thanks for this, I will circulate my findings on this thread.
>
> Kind Regards,
> Anne
>
> Anne Maskell
> Assistant Librarian
> House of Lords Library
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
> Information Community [mailto:[log in to unmask]] On
> Behalf Of White,Dawn
> Sent: 07 March 2013 11:17
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Reference Desk statistics software
>
> Hi Anne
>
> We don't operate a tally at the moment but are considering, so I would
> be interested to hear your findings on this one.
>
> Many thanks
>
> Dawn
>
>
>
>
>
> Dawn White
> Acting Senior Librarian
> Library and Archives
> The IET
>
> www.theiet.org
>
> T:  +44 (0)207 344 8466
>
> 2 Savoy Place, London, WC2R 0BL, United Kingdom P Please consider the
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>
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
> Information Community [mailto:[log in to unmask]] On
> Behalf Of Anne Maskell
> Sent: Thursday, March 07, 2013 10:20 AM
> To: [log in to unmask]
> Subject: [lis-e-resources] Reference Desk statistics software
>
> Hi all,
>
> We would like to keep a record of enquiries made at the reference
> desks by using a database, piece of software etc. Could I ask what
> other libraries are using and if it is proving successful in terms of
> keeping track of the different types of enquiries etc?
>
> Many thanks,
> Anne
>
> Anne Maskell
> e-resources librarian
> House of Lords Library
>
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