Yes, it's the same with us here. I was told the following yesterday by NHS Evidence Technical Support, having contacted "contact us":
"Unfortunately, as we have been unable to replicate the issue on our network, it has been difficult to isolate the cause of the timeouts. Our developers are in the process of testing a possible fix which we hope to deploy as soon as it has passed the testing process. We are working as hard as we can to get it resolved but like I say, it depends upon passing testing, being deployed and then waiting to see if it does actually improve the situation for users getting the problem."
Regards
Paul
Paul Lee
Library | Reay House | Lambeth Hospital | 108 Landor Road | London | SW9 9NT
Telephone: 020 3228 6141/6462/6427
Email: [log in to unmask]
[log in to unmask]
-----Original Message-----
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Peacock Richard (THE WHITTINGTON HOSPITAL NHS TRUST)
Sent: 24 October 2012 18:05
To: [log in to unmask]
Subject: Anyone else having a problem getting in to HDAS
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It's a lovely late October evening, the birds are singing above the rumble of traffic: just right for a bit of EMBASE searching.
But HDAS has other ideas - I don't seem able to get beyond the log-in page.
Anyone else having problems? I keep getting tracking or server error pages. It was working OK an hour and a half ago.
Richard Peacock
Clinical Librarian
Archway Healthcare Library
020 7288 3607
[log in to unmask]
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