Hi all
Thanks to everyone who replied to my query - 'does anyone send out a welcome email'. I had some good replies, and requests for the results. A basic welcome email seemed to be the most liked, with a link to more detailed information on the libraries web page. Links to the library facebook and twitter pages was another feature.
I've attached my full conclusions. If you are interested in the actual wording of the emails sent out to customers, I am happy to email them on. Again - thank you to those who supplied me with their welcome emails, it has made it so much easier to start wording our own here in Birmingham.
Kind regards
Linda
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