We are having troubles with the new ACE system for managing apprenticeship certificate claims. There is a paucity of guidance and the system seems counterintuitive.
In particular if there is a problem with a certification request you do not get any feedback for 3 / 4 weeks and are then advised that the only solution is to resubmit and wait another 3 / 4 weeks to find out whether this has been successful.
I am keen to know whether colleagues have had similar issues or found any hints or tips in dealing with ACE.
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