Hello,
For around two weeks now we at Northumbria have been plagued by the logging out issue when students submit assignments or try to view their originality reports - I have found that the assignments are still submitted though. iParadigms have told me they made a change the Thursday before last to try and resolve this issue and since then it hasn't happened in Firefox or Chrome. They also sent me a list of domains to add to Trusted Sites in Internet Explorer which resolves the problem, but not for Safari users who are out of luck it would seem. I am currently querying this with this, e.g. why this change was made, when, and why weren't we informed. I am not getting answers to these questions however.
Sonya McChristie
Customer Support Administrator
LTech,
IT Services, Northumbria University,
Newcastle, NE1 8ST
Email - [log in to unmask]
Tel - 0191 227 3069
LTech Staff Development
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of MURRAY M.R.
Sent: 03 April 2012 12:44
To: [log in to unmask]
Subject: Re: Turnitin submission problems
Yes,
We have had a range of issues going back to December.
We've had a few students submitting work, receiving a receipt and paper ID, only for staff to find a document processing error has occurred and there is no matching entry in the grade centre. We've also had to tease browser settings out of TII for Internet Explorer - expanding the list of trusted sites. Some users are also seeing a page saying they have been logged out of Turnitin! At other times the submission form (initial page shown to students) can take a minute or more to load fully.
All in all we are not impressed - and have communicated this to iParadigms.
Running Bb Learn 9.1 sp6 with version 2.5.23 of the building block.
Malcolm.
Dr Malcolm Murray FRGS FHEA CMALT PG Cert
Learning Technologies Team Leader Computing and Information Services | Honorary Fellow School of Education Durham University | South Road | Durham | DH1 3LE | UK | http://tinyurl.com/durltt | @learntechdurham
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Paul Leman
Sent: 03 April 2012 12:31
To: [log in to unmask]
Subject: Turnitin submission problems
We have Bb Learn 9.1 SP7 HF1 with the Turnitin 2.5.24 Building Block and a small number of users are getting a 430 error reported when they attempt a submission.
Has anyone else had this problem reported recently?
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