'...then we're going to have to pay them better...'
Yep! - and train them, and expect to train them.
And to come back to the kiosks, even train them to manage the IT in the
kiosks, as this seems to be something whuch the kiosk suppliers seem to
be leaving - to some extent - to the customer. And that's probably no
different to the photocopiers and Fiche/Film viewers (I am thatold!)
when they were at a similar (low) level of technical development.
JU
-----Original Message-----
From: lis-pub-libs: UK Public Libraries
[mailto:[log in to unmask]] On Behalf Of Phil Jones
Sent: 19 March 2012 15:33
To: [log in to unmask]
Subject: Re: [LIS-PUB-LIBS] IT in the library
It's important to recognise that in public libraries anyway we're not
talking about qualified Librarians but Library Assistants (who do the
lion's share of ICT support) so it's all very well to say these staff
should be professionally engaged and motivated to develop themselves but
where's the incentive for them? It's not realistic to expect them to
relentlessly pursue technical excellence because they're often on
something approaching minimum wage. As soon as they became highly ICT
skilled they'd be off for a much more highly paid job in ICT support!
If we want tech-savvy and highly-motivated Library Assistants then we're
going to have to pay them better and possibly even consider linking pay
rises to performance. Given the massive range of skills they need to do
their jobs compared to other council workers it's surprising they aren't
better paid.
Phil Jones
ICT & Information Coordinator
Coventry Libraries and Information Services Floor 1, West Orchards House
28-34 Corporation Street
Coventry
CV1 1GF
Tel: 024 7683 2329
Fax: 024 7683 2180
Email:[log in to unmask]
Visit us at www.coventry.gov.uk/libraries
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