Change the method of capturing statistics and extend to indicate the real picture
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-----Original Message-----
From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Cathy Gale
Sent: 20 March 2012 10:26
To: [log in to unmask]
Subject: Re: IT in the library
And we mustn't forget the point made by Phil Jones earlier that it's mostly - or entirely- unqualified staff who are providing this extra mile service rather than qualified librarians, on very low salaries and huge pressures on their time.
It means we can't give a time limit on a single enquiry as we used to- and it means our enquiry statistics (based on numbers of enquiry rather than quality and length) are not representative.
Cathy Gale
Information Librarian
Suffolk Libraries
-----Original Message-----
From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Ian Clark
Sent: 20 March 2012 10:20
To: [log in to unmask]
Subject: Re: IT in the library
Yes, I don't think Amanda was suggesting that she resented it. I have encountered staff that do though (mainly due to lack of confidence in their own skills to be honest). Think this boils down to failings that go back several years. That these failings are still evident now is rather depressing.
Ian Clark
Library Systems Officer,
Augustine House,
Canterbury Christ Church University
Email: [log in to unmask]
Tel. 01227 767700 ext 3141
-----Original Message-----
From: Phil Jones [mailto:[log in to unmask]]
Sent: 20 March 2012 10:14
To: [log in to unmask]
Subject: Re: IT in the library
With all due respect, if Amanda didn't ask the question then we wouldn't be discussing it. Plus she never said she resented it herself, she asked whether other people did. It's a fair question in my opinion.
Phil Jones
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