All,
Just had communication from Betsy Graham at III on the BLDSS/ILL issue - her message is below for reference. My advice is for each site to open a call with III helpdesk quoting our call number (c1334689 (LEEDS)) and they will be dealt with together - see below:
<snip>
Hello James,
I've explained to our Circulation/ILL group on the Help Desk that this
issue has come up unexpectedly and that we need to look for a solution.
Joan Garvin has reopened this call and we'll keep it with all calls opened
on this issue by other sites until we determine what to do. I've written
to Leo O'Neill and Matthey Phillips as well based on an email that came
through on the EIUG list earlier today.
Thanks for all the information you and others have supplied, we won't just
close calls out like this, and we will formulate a plan of action here.
Regards,
Betsy Graham
Senior VP, Library Services
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