http://www.theage.com.au/it-pro/business-it/cracks-appear-in-windows-corporate-dominance-20120130-1qp7w.html
hmmm.
~Adam (at his messiest).
On 30 January 2012 23:00, Terence Love <[log in to unmask]> wrote:
> Klaus,
> Thank you for your message.
> The concern that led to me writing the email to which you strongly reacted
> (below) is that Apple design is often held up as an example to design
> students of best practice of usability design for all forms of ICT.
> Certainly, Apple products are excellent for some tasks. I've just been
> travelling in Malaysia and an iphone4 was my preferred choice for using
> maps, tour guides and as a camera. I would have also used it as a phone and
> for SMS and internet if Apple had unlocked it as they agreed before I
> left.
> I can see that the iPhone is an excellent solution for me being a tourist
> and being entertained as content consumer.
> In contrast, for the business parts of my travel, the iPhone simply doesn't
> work and as I suggested, students should be aware that the iPhone usability
> fails completely on many key tasks for many business users. I described
> some easy to test issues in my previous email, such as the failure to do
> two-way sync with outlook and the difficulty in typing passwords. Other
> types of phones provide these services better than the iPhone and it seems
> obvious that different approaches to usability are needed to identify and
> design for the needs of business users.
> Why is it an important issue? It seems important to offer design students
> better clarity and more detail about the pros and cons of 'best practices
> in
> usability design'. Second, it seems important for design students to be
> more
> aware that designs optimised for one user group may likely offer poorer
> usability for other users. Third, on a practical level of those educating
> organisation and business process designers, the unthinking adoption of
> iPhones (and tablets) in business and lack of clarity about the different
> user issues may for some business groups adversely affect efficiency of
> business processes and, in a widespread and potentially hidden manner,
> reduce industry competitiveness at a national scale.
> You implied in your post, that no one should undertake a critique of what
> is
> considered a world capturing product unless one had designed one. This
> doesn't seem to make sense. You don't need to be a world class coffee
> grower
> to realise that instead of a 250ml cup of cappuccino one has been given 5L
> of engine oil? For some, the cappuccino would be appropriate. Others,
> however, would prefer the engine oil. The same with phone usability.
> Your post seems to suggest that you privilege the design of 'world
> capturing' products over everyday design work? Many of us designers enjoy
> doing the ordinary day-to-day design work necessary for the world to go
> round rather than large-scale world capturing designs. For me, I enjoy both
> everyday design work, and like many on this list, also enjoy doing designs
> that are a bit 'ahead of the game'. Thank you for jogging my thoughts on
> this because I'm currently trying to buckle down and create a cv (!). You
> triggered me into thinking about designing in various teams where the
> outcomes were designs that were fun to do and at least a bit 'ahead of
> their
> time', and in a way might justify a bit for you my critical words about
> iPhone usability :
> * Design of new type of climbing safety harness (sit harness) in 1968
> (common now)
> * Design of new types of tents using thin glassfibre poles (1968-1970)
> (common now)
> * Design of several new design optimisation and automated design approaches
> (1971-1974) (just starting to publish them this year)
> * Creation of functioning system for computerised digital music recording,
> storage and playback (1977)
> * Work on the design/research team for the ToroTrak/Perbury transmission
> (1976-1978) (Torotrak won the Formula1 Engine prize 2010)
> * Design work on 'reversed' 4 wheel-drive tractor with hydraulic yard and
> plug-in implements (1978) (since the 90s now a common configuration in
> agriculture and construction machinery)
> * Design of new approaches to designing social support interventions based
> on new real-time methods of assessment of social capital (1980s)
> * Design of new approaches for understanding and intervening in complex
> socio-technical systems (1970s and ongoing)
>
> Many designers on this list, including students, have done much more. Some
> have produced 'world capturing' designs, but many of us have aimed however
> at simply designing whatever is the job in front of us. Regardless, all
> that
> seems unimportant. It seems more important to maintain the dialogue on the
> list in whatever messy way and style it evolves rather than to censor.
> Best wishes,
> Terry
>
> -----Original Message-----
> From: PhD-Design - This list is for discussion of PhD studies and related
> research in Design [mailto:[log in to unmask]] On Behalf Of Klaus
> Krippendorff
> Sent: Thursday, 26 January 2012 1:19 PM
> To: Dr Terence Love
> Subject: Re: product-driven industries versus one-off industries
>
> my comment on terry comment:
>
>
>
> For some of us, Apple products are dysfunctional, have awful usability and
>
> are unable to do basic tasks that one might expect of them. There are
> many
>
> of us in the business and research worlds for whom Apple products are poor
>
> quality and second rate in terms of their practical use. In the limit,
> they
>
> are slower and do not do many essential tasks.
>
>
>
> The iPhone presents many usability and issues for the business and hard
>
> using technical groups. It simply doesn't do many things that are needed.
>
> For example, try :
>
>
>
> cheap shots are easy.
>
> my recommendation is to refrain from criticizing something unless one can
> demonstrate the ability to do it better. i haven't seen a design from terry
> that has captured the world.
>
>
>
> klaus
>
--
Adam Parker
Campus Academic Coordinator
Qantm Melbourne
Qantm College Melbourne Campus
235 Normanby Rd
South Melbourne VIC 3205 Australia
+61 (0) 3 8632 3400 | Phone
+61 (0) 3 8632 3401 | Fax
**** 2011 MCV Pacific Awards: **Tertiary Games Educational Institution of
the Year ***
*
www.sae.edu | Web
www.qantm.com.au | Web
www.saeshortcourses.com | Web
SAE National Provider Code: 0273. SAE CRICOS Provider Codes: NSW 00312F.
SAE Institute Pty Ltd, ABN: 21 093 057 973
This email (including all attachments) is confidential and may be subject
to legal privilege and/or copyright. The information contained within this
email (including all attachments) should only be viewed if you are the
intended recipient. If you have received this email in error, please notify
the sender immediately and delete this email from your system along with
any copies that have been made. Any unauthorised use, which includes
saving, printing, copying, disseminating or forwarding is prohibited and
may result in breach of confidentiality, privilege or copyright. If you
wish to unsubscribe or choose not to receive further commercial electronic
messages from SAE Institute or any grouped/associated entities please send
an email this address with the word UNSUBSCRIBE in the subject line.
Please consider the environment before printing this e-mail.
|