On 02/12/11 00:08, John Gordon wrote:
> If we let the helpdesk change status to in progress,
> then if you just change back to assigned, they should notice it again.
That's a bodge around a site not being able to say "this ticket has been
incorrectly assigned" - though I guess might work in the short term. As
a submitter you can escalate to TPM - which I've done with boomerang
tickets (that I filed and got assigned to QMUL).
I should note that incorrect assignment is something that significantly
delays solving the ticket.
I also happen to not like the helpdesk setting status to "in progress".
Chris
>
> Sent from my phone.
>
> -----Original Message-----
> From: Stephen Burke <[log in to unmask]>
> Sent: 01 December 2011 19:10
> To: [log in to unmask] <[log in to unmask]>
> Subject: Re: Reassign wrongly assigned tickets
>
>
> Testbed Support for GridPP member institutes
>> [mailto:[log in to unmask]] On Behalf Of Chris Brew said:
>> Thanks, but is there no process for me to do it? It happens
>> every now and
>> again and it would be good for us to be able to reassign it back.
>
> You could assign it to the TPM and then assign it back to the UK, that might get it treated like a new ticket ...
>
> Stephen
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