If we let the helpdesk change status to in progress, then if you just change back to assigned, they should notice it again.
Sent from my phone.
-----Original Message-----
From: Stephen Burke <[log in to unmask]>
Sent: 01 December 2011 19:10
To: [log in to unmask] <[log in to unmask]>
Subject: Re: Reassign wrongly assigned tickets
Testbed Support for GridPP member institutes
> [mailto:[log in to unmask]] On Behalf Of Chris Brew said:
> Thanks, but is there no process for me to do it? It happens
> every now and
> again and it would be good for us to be able to reassign it back.
You could assign it to the TPM and then assign it back to the UK, that might get it treated like a new ticket ...
Stephen
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