Chris, I guess I have fulfilled the task suggested in your last para. I actually see all tickets at the moment:-(
John
> -----Original Message-----
> From: Testbed Support for GridPP member institutes [mailto:TB-
> [log in to unmask]] On Behalf Of Christopher J. Walker
> Sent: 08 December 2011 23:50
> To: [log in to unmask]
> Subject: Re: Fwd: GGUS-Ticket-ID: #77186 "IN PROGRESS" "NGI_UK" "SITE_NAME
> env variable on WNs not defined for all the CEs"
>
> On 08/12/11 23:12, John Gordon wrote:
> > Is everyone happy that ATLAS floods lots of sites with tickets like this?
> > Or would it be better to ask them to send a list to the NGI and then you
> > could handle them as a team. I suspect that if one person got to the
> > bottom of the issue there would be far less effort expended in total.
>
> Yes I agree. That one person shouldn't have to produce documentation
> though - they should just sanity check what comes out of ATLAS. In
> particular they should ensure that sufficient detail is included in the
> ticket (which it wasn't in this case - or they would have spotted that
> the ticket is a load of rubbish). Furthermore, they don't actually
> mention that lots of other sites have got similar tickets - which is
> always useful to know.
>
> After sanity checking - an probably an e-mail to tb-support, I don't
> actually object to ATLAS filing the tickets centrally. The other thing
> that is lacking is information on why the change is needed and how
> important it is to make it (any change has a probability of going wrong).
>
> What one wishes to avoid is filing huge numbers of tickets with
> insufficient and/or incorrect information. At least this one wasn't
> filed at 5pm on a Friday with "Top priority" just before the submitter
> went on holiday for a week.
>
> This is one of the things where the helpdesk can add significant value -
> they can identify that lots of similar tickets have been filed, but
> don't reference each other (and therefore probably have a similar cause)
> and bring them to to our attention.
>
> Chris
> >
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> >
> > GGUS ticket #77186 was updated.
> >
> > REFERENCE LINK: https://ggus.eu/ws/ticket_info.php?ticket=77186
> > SUBJECT: SITE_NAME env variable on WNs not defined for all the CEs
> >
> > =====================
> > LATEST MODIFICATIONS:
> >
> > LAST MODIFIER -> Samuel Skipsey
> >
> >
> > PUBLIC DIARY ->
> > (I should clarify: I didn't fix anything, I just checked them... and they
> are all okay.)
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