Jeremy isn't (yet) a Support Unit. I think changing to TPM and then immediately back to NGI_UK would look like a new assignment to the helpdesk.
-----Original Message-----
From: Testbed Support for GridPP member institutes [mailto:[log in to unmask]] On Behalf Of Stephen Burke
Sent: 02 December 2011 22:13
To: [log in to unmask]
Subject: Re: Reassign wrongly assigned tickets
Testbed Support for GridPP member institutes
> [mailto:[log in to unmask]] On Behalf Of Daniela Bauer said:
> You could ask GGUS for an 'incorrect assigned ticket' feature.
That's effectively what assigning to the TPM is. In this case the problem is internal to the UK, the question is presumably just how to get the UK helpdesk people to react. John's suggestion of putting the state back to assigned may work, but I'm not sure if GGUS sends the same mail as it does on first assignment. Maybe people should just change the assignment to Jeremy :)
Stephen
|