Thank you for your suggestions. I appreciate your advice about how to deal with this potentially dangerous situation.
I am glad to find a way to defuse the problem. I don't like to get confrontational with people I will have to deal with again, particularly in situations where I will not have the back-up of other staff to help me should the person asking for their fines to "disappear" get violent.
This is, after all, an issue of personal safety.
Does your library have a safety protocol for issues like this that may happen outside of normal work hours, or working locations (i.e. outreach)?
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