We currently operate a Duty Manager system at our Central Library where one senior member of staff is the Duty Manager for half a day and another senior manager takes over from lunchtime until the end of the day.
The Duty Manager deals with any major customer ("I want to speak to a manager") complaints that arise and also is the emergency evacuation officer. On Saturdays they also deal with any staffing and IT problems at the Central Library and branch libraries: these are looked after by the Central Library/Branches Managers and Resources Manager in the week.
A number of staff who act as Duty Managers have left/are leaving which means on some days and at some times we only have one or two staff who could be the Duty Officer and at some point they will want to take annual leave!
It would be useful to find out what other libraries do, so I can come up with some alternatives to the current system.
A few questions:
1. Do you operate a similar system to above or something completely different?
2. Which kind staff are duty managers in your library?
3. Do you restrict leave for duty managers so only a certain number can be off at the same time?
4. How to you deal with Saturdays/Sundays?
I will summarise for the list.
Many thanks
Madeleine
Madeleine Bentley
Senior Adult Services Development Librarian
Reading Central Library
Abbey Square
Reading
RG1 3BQ
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0118 9015946
www.readingfestivalofcrimewriting.org.uk
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