*To all Statisticians Without Borders*
*Dear SWB-workers and others*
Thank you to the several who responded to my earlier appeal for help with a
global survey of micro-finance institutions (below).
We could do with advice from someone who has a considerable amount of
experience with SurveyMonkey. Even just a few hours of advice would be
extremely useful.
Is there anybody out there who can assist with this?
*Thank you all.*
*
*
*JOHN BIBBY*
PS: NB: Some of the details below have now moved on.
On 22 July 2011 10:07, John Bibby <[log in to unmask]> wrote:
> *To SWB members and others*
>>>
>>> *I have just started work on the 'MIX' project (details below). The
>>> current phase aims to send out initial questionnaires in August 2011, so
>>> time is tight. I would welcome assistance from volunteer(s) esp. in the
>>> areas listed.*
>>>
>>
> *JOHN BIBBY *
>
>> ========
>>> *Client details: *The Microfinance Information Exchange (MIX - see *
>>> www.themix.org* <http://www.themix.org/>) collects and validates
>>> financial, operational, product, client, and social performance data from
>>> micro-finance institutions (MFIs) throughout the developing world.
>>>
>>> *Support needed esp. in the following areas:*****
>>>
>>> - Questionnaire design and wording especially related to
>>> SurveyMonkey, where questions are in English but most respondents are not
>>> native English-speakers
>>>
>>>
>>> - Integrating SurveyMonkey data into other data-bases (financial) and
>>> analyzing SurveyMonkey data and combined data****
>>> - Non-response adjustment. (We propose an inital 100% sample
>>> initially and expect a low response rate.)****
>>>
>>>
>>> *Details of Project:* This project will help the client (MIX) to extend
>>> their range of non-financial social performance indicators by testing some
>>> NEW indicators using a web-survey (draft questions listed below) with
>>> possible mixed-mode follow-up. The population of interest is some 3000
>>> micro-finance institutions (MFIs) throughout the developing world. MIX wish
>>> to identify unreliable indicators early, in order to maximise effectivess
>>> and reduce the overall reporting burden.
>>>
>>>
>>> *Draft questions (list provided by MIX):*****
>>>
>>> 1. Are MFIs capable of reporting the proposed indicators?****
>>> 2. If so, would they report the proposed indicators publicly?****
>>> 3. What data are MFIs reporting on each indicator? Can we establish
>>> trends on reporting?****
>>> 4. If this data is publicly available, would it be useful for
>>> microfinance practitioners? ****
>>>
>>>
>>>
>>> *Based on the results, we want to place particular focus on the
>>> following areas:*****
>>>
>>> **5. **Better estimates for future participation: We tend to
>>> receive high positive responses to initial surveys, but follow-up data
>>> requests receive much lower response rates.****
>>>
>>> 1. What type of microfinance institutions (region, size, legal
>>> status, age) support the proposed indicators?****
>>>
>>>
>>> 1. Is the MFI actively measuring client satisfaction through some
>>> type of market research?****
>>>
>>>
>>> 1. If so – what was the aim of the research? Typology of survey?
>>> Questions asked? Sample size? Time-frame? Cost of survey?****
>>>
>>>
>>> 1. Which feedback did your clients give to the questions you posed? [
>>> open question, reply with a max of 250 words]****
>>>
>>>
>>> 1. As a result of the survey, did you change your products or
>>> operations in response to client demand? If so, in which way? [ open
>>> question, 250 words max)****
>>>
>>>
>>> 1. Did the changes you make to your operations/products foster
>>> greater client loyalty and higher rates of retention? [ open question, 250
>>> words max)****
>>>
>>>
>>> 1. Did these changes have any effect on portfolio quality and
>>> repayment rates? [ open question, 250 words max) -
>>>
>>>
You may leave the list at any time by sending the command
SIGNOFF allstat
to [log in to unmask], leaving the subject line blank.
|
