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*To all Statisticians Without Borders* *Dear SWB-workers and others* Thank you to the several who responded to my earlier appeal for help with a global survey of micro-finance institutions (below). We could do with advice from someone who has a considerable amount of experience with SurveyMonkey. Even just a few hours of advice would be extremely useful. Is there anybody out there who can assist with this? *Thank you all.* * * *JOHN BIBBY* PS: NB: Some of the details below have now moved on. On 22 July 2011 10:07, John Bibby <[log in to unmask]> wrote: > *To SWB members and others* >>> >>> *I have just started work on the 'MIX' project (details below). The >>> current phase aims to send out initial questionnaires in August 2011, so >>> time is tight. I would welcome assistance from volunteer(s) esp. in the >>> areas listed.* >>> >> > *JOHN BIBBY * > >> ======== >>> *Client details: *The Microfinance Information Exchange (MIX - see * >>> www.themix.org* <http://www.themix.org/>) collects and validates >>> financial, operational, product, client, and social performance data from >>> micro-finance institutions (MFIs) throughout the developing world. >>> >>> *Support needed esp. in the following areas:***** >>> >>> - Questionnaire design and wording especially related to >>> SurveyMonkey, where questions are in English but most respondents are not >>> native English-speakers >>> >>> >>> - Integrating SurveyMonkey data into other data-bases (financial) and >>> analyzing SurveyMonkey data and combined data**** >>> - Non-response adjustment. (We propose an inital 100% sample >>> initially and expect a low response rate.)**** >>> >>> >>> *Details of Project:* This project will help the client (MIX) to extend >>> their range of non-financial social performance indicators by testing some >>> NEW indicators using a web-survey (draft questions listed below) with >>> possible mixed-mode follow-up. The population of interest is some 3000 >>> micro-finance institutions (MFIs) throughout the developing world. MIX wish >>> to identify unreliable indicators early, in order to maximise effectivess >>> and reduce the overall reporting burden. >>> >>> >>> *Draft questions (list provided by MIX):***** >>> >>> 1. Are MFIs capable of reporting the proposed indicators?**** >>> 2. If so, would they report the proposed indicators publicly?**** >>> 3. What data are MFIs reporting on each indicator? Can we establish >>> trends on reporting?**** >>> 4. If this data is publicly available, would it be useful for >>> microfinance practitioners? **** >>> >>> >>> >>> *Based on the results, we want to place particular focus on the >>> following areas:***** >>> >>> **5. **Better estimates for future participation: We tend to >>> receive high positive responses to initial surveys, but follow-up data >>> requests receive much lower response rates.**** >>> >>> 1. What type of microfinance institutions (region, size, legal >>> status, age) support the proposed indicators?**** >>> >>> >>> 1. Is the MFI actively measuring client satisfaction through some >>> type of market research?**** >>> >>> >>> 1. If so – what was the aim of the research? Typology of survey? >>> Questions asked? Sample size? Time-frame? Cost of survey?**** >>> >>> >>> 1. Which feedback did your clients give to the questions you posed? [ >>> open question, reply with a max of 250 words]**** >>> >>> >>> 1. As a result of the survey, did you change your products or >>> operations in response to client demand? If so, in which way? [ open >>> question, 250 words max)**** >>> >>> >>> 1. Did the changes you make to your operations/products foster >>> greater client loyalty and higher rates of retention? [ open question, 250 >>> words max)**** >>> >>> >>> 1. Did these changes have any effect on portfolio quality and >>> repayment rates? [ open question, 250 words max) - >>> >>> You may leave the list at any time by sending the command SIGNOFF allstat to [log in to unmask], leaving the subject line blank.