Hello
Does anyone have a really slick process for dealing with customers with overdue items, that they would be willing to share with us? Our current process is very staff intensive and involves lots of manual tasks.
Some of the particular issues I've come across are below, but any other information would be helpful too.
- do you prevent customers with overdue items from further borrowing, use of pcs in the library and other online resources and if so how
- do you clean slate customers - adults and children. At what point do you clean slate?
- do you use of debt recovery services
- what are your processes for paperwork and record keeping
- are overdues dealt with at local level or has the process been centralised
Many thanks
Helen Dew
Customer Development Officer
Libraries & Information, Gloucestershire County Council
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