Here, here!!! We've had very similar problems to you, and did get a few
refunds/credit notes to cover the monetary hassle. Then to add insult
to injury an AAT person told one of our students that it was our fault
that errors were caused due to the wrong spec etc, however our IT guys
soon showed them where the errors really were! Can't wait til the same
people (BTL) launch the e-volve system that C&G want to move us
too....woo hoo...
Claire Todd
Examinations Team Leader
Moulsham Street CM2 OJQ
01245 265611 Ext. 3316
www.chelmsford.ac.uk
-----Original Message-----
From: The FE Exams Network mailing list
[mailto:[log in to unmask]] On Behalf Of Lynda Campbell
Sent: 08 June 2011 15:52
To: [log in to unmask]
Subject: Re: AAT exam software
This grey screen and changing the IP address are new to me, we've been
more or less ok today, but have had innumerable problems with AAT exams
this year.
Every new unit run has had problems with freezing screens etc. AAT will
not admit they are at fault. I did receive a credit note last week, for
fees for January exams, it came out of the blue with no explanation
until I queried it.
Our latest reply was for an exam run on 29th March and they told us we
were running an out of date version of flash player as per their minimum
spec, despite the spec only changing the day before, needless to say
they had a very terse response to that one.
I have also written to the CEO to complain, as a coleague has
previously. I await a response to their promised investigation.
I can say we have at least a dozen fault reports logged with at least 3
or 4 students affected each time, most times we just get a 'this report
is closed' response after several weeks of silence.
We have a large number of AAT students and have had to provide free
re-sits to those students affected by the problems, following a string
of complaints.
Interesting to hear they didn't bother piloting the system, probably
explains why there are so many problems. MY techs and I think the
initial faults are caused by scripting errors which are then corrected
following fault reports, it's the only reason we can think of to explain
why the freezes happen when students are trying to go backwards or
forwards to check answers etc. Do other techs think the same?
Very poor / none existent communication, for a Professional Organisation
they aren't very professional.
This e-mail & any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views or opinions presented are solely those of the author/sender and are not necessarily shared or endorsed by Chelmsford College or any associated or related company. If you are not the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is strictly prohibited & may be unlawful. We may monitor all email communication through our networks.
If you have received this e-mail in error please notify Chelmsford College by e-mailing:[log in to unmask]
If you contact us by email, we may store your details to facilitate communication.
We take reasonable precautions to ensure our emails are virus free. However, we cannot accept responsibility for any virus transmitted by Chelmsford College and recommend that you subject any incoming email to your own virus checking procedures.
--
Scanned by iCritical.
|