This e-mail is covered by the disclaimer found at the end of the message.
You'll be swapping your particular frying pan for the even more frustrating cauldron of SWETS. It's the same story with SWETS. We didn't claim on time (yes, we did), we claimed too many times, they sent it, they sent it again, and now they're going to charge us for the privilege of them sending it again (with no guarantee that the 'third time lucky' rule will apply).
Sod it; I'm with the pitchforks and flaming torches. And just think, we could toast marshmallows on the way!
Regards, Rosina
Rosina Doherty-Allan
Trust Librarian, Western Health & Social Care Trust, Altnagelvin Library, Altnagelvin Hospital,
Londonderry, BT47 6SB
T: 028 7161 1266 ext 214139 F: 028 7161 1261
E: [log in to unmask] <mailto:[log in to unmask]>
________________________________
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Austin Susan (South of Tyne and Wear)
Sent: 18 March 2011 11:09
To: [log in to unmask]
Subject: Re: Back copies of missing journals
Oh, now I hadn't thought of that - must be slipping - I really like pitchforks:-)
A question - I get the impression most of the respondees are using Ebsco an agent - is the problem particularly bad with Ebsco or is it much the same with Swets?
I seriously considered changing agent this year, but left it in view of a lot of other stuff happening - but wonder if changing would merely be swapping frying pans?
Opinions welcome!
Thanks
Sue
Susan Austin
Key Library & Knowledge Services
South Tyneside Primary Care Trust
Hebburn NE31 1AT
Tel: 0191 283 1118
Email: [log in to unmask]
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender.
________________________________
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Allott Chrissy
Sent: 18 March 2011 11:02
To: [log in to unmask]
Subject: Re: Back copies of missing journals
I like this idea too, it's a reasonable alternative to marching on their offices with pitchforks and flaming torches.
Chrissy Allott
Librarian,
Berkshire Shared Services
Healthcare Library
Prospect Park Hospital
Honey End Lane
Reading RG30 4EJ
Tel: 0118 9605015
Fax: 0118 9605014
mailto: [log in to unmask] <mailto:[log in to unmask]>
Web: http://www.berkshire.nhs.uk/libraries <http://www.berkshire.nhs.uk/libraries>
A new source of information: www.evidence.nhs.uk <blocked::http://www.evidence.nhs.uk/> - lightning fast and reliable!
P Save Paper - Do you really need to print this e-mail?
________________________________
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Austin Susan (South of Tyne and Wear)
Sent: 18 March 2011 10:41
To: [log in to unmask]
Subject: Re: Back copies of missing journals
And same story here - the UK must be one big homogeneous blip by now. We're missing issues going back 2 and 3 years now, well before volcanic eruptions, mainly 2 American titles and the claims system is just a pain.
I really like the idea of paying retrospectively for issues received - I guess a campaign would have to be national and comprehensive - 'together we stand' - before the publishers would take any notice (esp the US), but it's a nice thought to play with.
Susan Austin
Key Library & Knowledge Services
South Tyneside Primary Care Trust
Hebburn NE31 1AT
Tel: 0191 283 1118
Email: [log in to unmask]
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender.
________________________________
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Hazel Neale
Sent: 18 March 2011 10:10
To: [log in to unmask]
Subject: Re: Back copies of missing journals
hello all
encouraging to know that we are not the only blip! Our deliveries for some journals have been consistently bad for the last 2 yrs - mainly American journal of.... etc . Last year the Ash cloud was blamed for the disruption at the beginning of the year, but it continued; then they claim to have sent replacements and they don't arrive either, there must be a large warehouse somewhere of undelivered medical journals!
We get the same responses re claiming: too late, claimed too many etc. Our agent , Swets has fought our corner for some and got most of the missing issues replaced, but we should not have to depend on dogged determination to get what we have paid a huge amount of money for up front.
If we could start paying retrospectively for what we receive, maybe then the publishers would get their act together and deliver the journals, and deliver on time.
Hazel Neale
Healthcare Librarian
Craigavon Area Hospital
028 3861 2272
________________________________
From: UK medical/ health care library community / information workers [[log in to unmask]] On Behalf Of Alan Fricker [[log in to unmask]]
Sent: 18 March 2011 08:58
To: [log in to unmask]
Subject: Re: Back copies of missing journals
Hello,
I would say it is not a blip. We have had enormous challenges extracting paper copies of journals for some time now.
We are told we didn't claim in time (rarely true) or that we have claimed too many times (our fault how?) and that we have had too many free replacements and will have to pay for further replacements (you must be kidding).
Problem seems to come from use of the cheapest possible route for delivery. Net effect - non delivery.
Cheers
Alan
Alan Fricker
Knowledge & Library Service Manager
Newham University Hospital NHS Trust
Glen Road, London E13 8SL
http://www.newhamuniversityhospital.nhs.uk/library
T: 020 7363 8016
The library comes to you - http://newhamcat.nhslibraries..com <http://newhamcat.nhslibraries.com/> - Search - Renew - Reserve - all from your desktop
Register online for Knowledge Alerts - the updating service you control
http://www.newhamuniversityhospital.nhs.uk/knowledgealerts
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC
Sent: 18 March 2011 08:20
To: [log in to unmask]
Subject: Back copies of missing journals
Here at the NOC we have a number of outstanding journal issues from last year.
We have met with our account services manager to discuss the matter and they report that we are a blip in terms of not having our back issues supplied and that most clients have had their back copies of journals supplied.
Is this the case that for most libraries this problem is now resolved?
Looking forward, are there any examples where subscription agents have dealt with this well?
Many thanks,
Sue Robertson
Library and Information Services Manager
The Library
NOC NHS Trust
Windmill Road
Headington
Oxford
OX3 7LD
Tel: 01865-738145
Email: [log in to unmask]
Visit the NOC Library's websitefor all the information you need about what we can do for you.
The Nuffield Orthopaedic Centre Library
This message has been categorized as "Legitimate" by Bayesian Analyzer.
If you do not agree, please click on the link below to train the Analyzer.
This message is Spam <http://11.1.0.5/bt/a.aspx?M=E:%5Csmtpmail%5CBayesian%20Spam%5C2011-03-18%5C36cdd9beb9d143458a40b69056d4a20c&C=2>
Or if the link above is not clickable:
http://11.1.0.5/bt/a.aspx?M=E:%5Csmtpmail%5CBayesian%20Spam%5C2011-03-18%5C36cdd9beb9d143458a40b69056d4a20c&C=2
--
-----------------------------------------------------------------------
This message has been inspected by DynaComm i:mail
-----------------------------------------------------------------------
--
----------------------------------------------------------------------------------------------------
Please consider the environment before printing this e-mail.
********************************************************
Newham University Hospital NHS Trust is a smoke free organisation.
If you live or work in Newham and want free advice about how to quit,
call the Stop Smoking Team for help on 0800 013 1673
or email: [log in to unmask]
********************************************************
Get Involved in your local hospital.
Become a member of Newham University Hospital NHS Trust.
By becoming a member you can receive trust's newsletters
and get involved in focus groups and surveys that look at
improving quality of services.
To become a member, please email: [log in to unmask]
********************************************************
The Information contained in this message is confidential and is
intended for the addressee only. If you have received this message
in error or there are any problems please notify the originator
immediately. The unauthorised use, disclosure, copying or alteration
of this message is strictly forbidden. This mail and any attachments
have been scanned for viruses prior to leaving the Newham University
Hospital NHS Trust network. Newham University Hospital NHS Trust
will not be liable for direct, special, indirect or consequential damages
arising from alteration of the contents of this message by a third party
or as a result of any virus being passed on.
---------------------------------------------------------------------------------------------------
This email is confidential and intended solely for the use of the individual to whom it is addressed. Any views or opinions presented are solely those of the author and do not necessarily represent the views of the Trust or organisation it was sent from.
If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited.
If you have received this email in error please contact the sender.
The content of this e-mail and any attachments or replies may be subject to public disclosure under the Freedom of Information Act 2000, unless legally exempt.
|
