This e-mail is covered by the disclaimer found at the end of the message. You'll be swapping your particular frying pan for the even more frustrating cauldron of SWETS. It's the same story with SWETS. We didn't claim on time (yes, we did), we claimed too many times, they sent it, they sent it again, and now they're going to charge us for the privilege of them sending it again (with no guarantee that the 'third time lucky' rule will apply). Sod it; I'm with the pitchforks and flaming torches. And just think, we could toast marshmallows on the way! Regards, Rosina Rosina Doherty-Allan Trust Librarian, Western Health & Social Care Trust, Altnagelvin Library, Altnagelvin Hospital, Londonderry, BT47 6SB T: 028 7161 1266 ext 214139 F: 028 7161 1261 E: [log in to unmask] <mailto:[log in to unmask]> ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Austin Susan (South of Tyne and Wear) Sent: 18 March 2011 11:09 To: [log in to unmask] Subject: Re: Back copies of missing journals Oh, now I hadn't thought of that - must be slipping - I really like pitchforks:-) A question - I get the impression most of the respondees are using Ebsco an agent - is the problem particularly bad with Ebsco or is it much the same with Swets? I seriously considered changing agent this year, but left it in view of a lot of other stuff happening - but wonder if changing would merely be swapping frying pans? Opinions welcome! Thanks Sue Susan Austin Key Library & Knowledge Services South Tyneside Primary Care Trust Hebburn NE31 1AT Tel: 0191 283 1118 Email: [log in to unmask] This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Allott Chrissy Sent: 18 March 2011 11:02 To: [log in to unmask] Subject: Re: Back copies of missing journals I like this idea too, it's a reasonable alternative to marching on their offices with pitchforks and flaming torches. Chrissy Allott Librarian, Berkshire Shared Services Healthcare Library Prospect Park Hospital Honey End Lane Reading RG30 4EJ Tel: 0118 9605015 Fax: 0118 9605014 mailto: [log in to unmask] <mailto:[log in to unmask]> Web: http://www.berkshire.nhs.uk/libraries <http://www.berkshire.nhs.uk/libraries> A new source of information: www.evidence.nhs.uk <blocked::http://www.evidence.nhs.uk/> - lightning fast and reliable! P Save Paper - Do you really need to print this e-mail? ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Austin Susan (South of Tyne and Wear) Sent: 18 March 2011 10:41 To: [log in to unmask] Subject: Re: Back copies of missing journals And same story here - the UK must be one big homogeneous blip by now. We're missing issues going back 2 and 3 years now, well before volcanic eruptions, mainly 2 American titles and the claims system is just a pain. I really like the idea of paying retrospectively for issues received - I guess a campaign would have to be national and comprehensive - 'together we stand' - before the publishers would take any notice (esp the US), but it's a nice thought to play with. Susan Austin Key Library & Knowledge Services South Tyneside Primary Care Trust Hebburn NE31 1AT Tel: 0191 283 1118 Email: [log in to unmask] This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender. ________________________________ From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Hazel Neale Sent: 18 March 2011 10:10 To: [log in to unmask] Subject: Re: Back copies of missing journals hello all encouraging to know that we are not the only blip! Our deliveries for some journals have been consistently bad for the last 2 yrs - mainly American journal of.... etc . Last year the Ash cloud was blamed for the disruption at the beginning of the year, but it continued; then they claim to have sent replacements and they don't arrive either, there must be a large warehouse somewhere of undelivered medical journals! We get the same responses re claiming: too late, claimed too many etc. Our agent , Swets has fought our corner for some and got most of the missing issues replaced, but we should not have to depend on dogged determination to get what we have paid a huge amount of money for up front. If we could start paying retrospectively for what we receive, maybe then the publishers would get their act together and deliver the journals, and deliver on time. Hazel Neale Healthcare Librarian Craigavon Area Hospital 028 3861 2272 ________________________________ From: UK medical/ health care library community / information workers [[log in to unmask]] On Behalf Of Alan Fricker [[log in to unmask]] Sent: 18 March 2011 08:58 To: [log in to unmask] Subject: Re: Back copies of missing journals Hello, I would say it is not a blip. We have had enormous challenges extracting paper copies of journals for some time now. We are told we didn't claim in time (rarely true) or that we have claimed too many times (our fault how?) and that we have had too many free replacements and will have to pay for further replacements (you must be kidding). Problem seems to come from use of the cheapest possible route for delivery. Net effect - non delivery. Cheers Alan Alan Fricker Knowledge & Library Service Manager Newham University Hospital NHS Trust Glen Road, London E13 8SL http://www.newhamuniversityhospital.nhs.uk/library T: 020 7363 8016 The library comes to you - http://newhamcat.nhslibraries..com <http://newhamcat.nhslibraries.com/> - Search - Renew - Reserve - all from your desktop Register online for Knowledge Alerts - the updating service you control http://www.newhamuniversityhospital.nhs.uk/knowledgealerts From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Robertson Susan (RBF) NOC Sent: 18 March 2011 08:20 To: [log in to unmask] Subject: Back copies of missing journals Here at the NOC we have a number of outstanding journal issues from last year. We have met with our account services manager to discuss the matter and they report that we are a blip in terms of not having our back issues supplied and that most clients have had their back copies of journals supplied. Is this the case that for most libraries this problem is now resolved? Looking forward, are there any examples where subscription agents have dealt with this well? Many thanks, Sue Robertson Library and Information Services Manager The Library NOC NHS Trust Windmill Road Headington Oxford OX3 7LD Tel: 01865-738145 Email: [log in to unmask] Visit the NOC Library's websitefor all the information you need about what we can do for you. The Nuffield Orthopaedic Centre Library This message has been categorized as "Legitimate" by Bayesian Analyzer. If you do not agree, please click on the link below to train the Analyzer. 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