www.cienciadeservicos.com.br.
Key Dates
• Call for papers: 5 May 2010
• Opening date for submission of summary papers: to be informed shortly
• Registration for the event: from 15 June 2010
• Final date for submitting summaries for evaluation : 15 July 2010
• Results of summary evaluations informed to authors: 10 September 2010
• Final date for sending complete papers: 20 October 2010
• Final date for registration in the Symposium: 17 November 2010
• Symposium commences: 17 November 2010
Introduction
The economic importance of services activities is growing apace. The role of services
and their relationship with other sectors of economic activity and in international trade is an
accepted fact in the more highly developed economies, as well as in countries currently
seeking to consolidate their growth strategies. The burgeoning of services activities and the
increasing interest in the subject by researchers, academics and business practitioners have
been deciding factors for us to meet, present and discuss the range of studies and
experiences concerned to date with services. The Ist Brazilian Symposium on Services
Science is the result. This will take place in Brazilia on 17 - 19 November 2010. The idea is
that this Symposium should serve as a useful forum for representatives of the academic,
government and business sectors committed to the study and promotion of services and
services systems to come together for discussion and experience-sharing. It is hoped that a
permanent organization charged with taking forward the debate on Services Science in Brazil
will emerge from the proposed Symposium.
This initiative also coincides with the interest that has been shown to broaden the
debate to encompass other countries in Latin America and the Caribbean. The Symposium
will also be an opportunity for the holding of the first meeting of the Latin American and
Caribbean Network on Services Research (REDLAS). This Network represents a point of
contact between Latin American and Caribbean researchers dedicated to studying services.
REDLAS is fortunate to have the support of the European Services Research Network
(www.reser.net).
Call for papers
Services science is a multidisciplinary field which brings together the different areas
of knowledge focused on the study of services. These include, inter alia, engineering,
administration, economics, design and the social sciences. In this respect we hope that the
Brazilian Symposium on Services Science will attract papers from authors working in the
different areas of expertise concerned with the study of services activities. Initially, authors
of such papers are invited to send summaries of papers for evaluation. Authors whose
summaries are accepted by the evaluators will be invited to submit complete versions of
their papers for presentation during the Symposium. Publication of selected papers in their
complete versions is not obligatory and authors may simply agree to their summaries being
published.
Preferred themes for papers
1. Innovation, quality and productivity
in services
2. Development, modeling and
simulation of new services
3. Public services, e- government and
public policies and services
4. Development of softwares and
software as a service
5. Service systems engineering
6. Lean service
7. Services and their relationship with
local development as well as
sustainable development
8. International trade, external
investment in services,
international rating of services;
services globalization
9. The economics of services
10. Employment and labor relations in
services
11. Services experience and joint
creation of services
12. Impact of TICs on services and
services based on TICs
13. Communications services
14. Services networks, value chains and
value optimization of services
15. Strategy, marketing and brand
management related to services
16. Relationship between services and
culture
17. Infrastructure services
18. Services in PPPs
19. Business services and intensive
knowledge-based services
20. Services and tourism
21. R & D Management in services
22. Interaction between industry and
services
23. Ad hoc subjects related to services
and services systems
Papers which are not directly concerned with the above preferred themes but
which deal with services are welcome and can be forwarded to the organizers of the
event. These contributions will be grouped under Proposed Theme 23 above (ad hoc
related subjects).
Papers can be submitted and presented at the event in Portuguese, Spanish or
English. Interpretation/translation services will not be available at the event. Dates for
submitting papers, as well as details of the site for submission will be informed shortly.
Further information can be obtained by e-mail [log in to unmask] from the
Symposium organizing commission or by accessing www.cienciadeservicos.com.br.
Venue and date of the event:
Brazilia, 17-19 November 2010.
Institutional Support
• Associação Nacional de Pós-Graduação e Pesquisa em Administração – ANPAD
(www.anpad.org.br) [National Association for Post-Graduation and Research in
Administration]
• Economic Commission for Latin America and the Caribbean – CEPAL/ECLAC
(www.cepal.org)
• Associação Latino-Ibero-Americana de Gestão Tecnológica – ALTEC
(www.associacionaltec.org) [ Latin/Ibero-American Association for Technological
Management]
• Associação Latino-Americana de Investigadores em Comunicação – ALAIC (www.alaic.net) [
Latin American Association of Communication Researchers].
• Secretaria de Logística e Tecnologia da Informação do Ministério do Planejamento,
Orçamento e Gestão do governo Brasileiro - SLTI/MPOG (www.planejamento.gov.br). [
Brazilian Government Secretariat for Logistics and Information Technology -
Ministry of Planning, Budget and Management]
• Centro de Estudos e Sistemas Avançados do Recife – CESAR (www.cesar.org.br) [Recife
Centre for Advanced Studies and Systems].
Symposium Organizing Commission
• Eduardo Raupp de Vargas – University of Brasilia
• Tomás de Aquino Guimarães – University of Brasilia
• Marina Figueiredo Moreira – University of Brasilia
• Luis Claudio Kubota – IPEA
• Nanno Mulder – CEPAL/ECLAC
Program Committee
• Eduardo Raupp de Vargas – UnB
• Luis Claudio Kubota – IPEA
• Anita Kon – PUC-SP
• Claudio Pinhanez – IBM Brazil
• Roberto Bernardes – FEI-SP
Scientific Committee
Member Institutional affiliation
Adriano Proença
Department of Industrial Engineering of the UFRJ
(Federal University of Rio de Janeiro) Polytechnic School
and Collaborating Professor in the Production
Engineering Program of COPPE/UFRJ - RJ, Brazil
Ana Maria Fernandes Department of Sociology and CEPPAC, UnB - DF, Brazil
Ana Maria Malik FGV/EAESP/GVSaúde - SP, Brazil
Andrés López
Director of the Research Centre for Change (CENIT) -
Buenos Aires, Argentina
Anita Kon PUC – SP and Managing Committee of the Brazilian
Symposium on Services Science - SP, Brazil
Carla Cipolla
COPPE/UFRJ -Postgraduate Program Production/Design
Engineering and member of Managing Committee of the
Brazilian Symposium on Services Science -RJ, Brazil
Carlo Bellini
Department of Administration, UFPB, and Assistant
Director of the Regional Technology and Development
Centre of UFPB - PB, Brazil
Carlos Henrique Pereira Mello
Institute of Production and Management Engineering -
Federal University of Itajubá (UNIFEI) - Itajubá, MG,
Brazil
César Gonçalves Neto COPPEAD/UFRJ and Director of ALTEC - RJ, Brazil
César Ricardo Bolaño Economics Department, UFS and President of ALAIC - SE,
Brazil
Cláudia Schatan Head of the ECLAC (CEPAL) International Trade and
Industry Unit – Mexico DF, Mexico
Cláudio Giulliano Alves da Costa President of the Brazilian Society for Health IT, Brazil
Cláudio Pinhanez IBM Brazil and member of the Managing Committee of
the Brazilian Symposium on Services Science, Brazil
Deborah Pimenta Ferreira
Municipal Health Secretariat of the Municipality of São
Paulo -Information Technology Technical Advisory Unit-
SP, Brazil
Dimária Silva e Meirelles Mackenzie Presbyterian University - SP, Brazil
Domingo Gonzalez Head of the Engineering Department at PUC (Lima) and
President of ALTEC, Peru
Edilson Ferneda Computer Science Course, Catholic University of Brasilia
- DF, Brazil
Eduardo Raupp de Vargas FACE/PPGA and Department of Administration, UnB -
DF, Brazil
Edward Gerth
PRODESP and Accredited Professor to the FUNDAP
Management Development Program and Guest
Professor of the Mackenzie Presbyterian University and
the Oswaldo Cruz Faculty - SP, Brazil
Francisco Prieto Heidelberg Center, Chile
Guido Lemos de Souza Filho Information Technology Department and LAVID, UFPB -
PB, Brazil
Heloisa Moura MJV Technology & Innovation- Brazil
João Pedro Albino Computer Sciences Department, UNESP – Bauru, SP,
Brazil
José Carlos Cavalcanti Economics Department, UFPE - PE, Brazil
Juliana Herbert
Herbert Consulting and University of the Republic,
Brazil and Uruguay
Lia Patricio Engineering Faculty, University of Porto - Portugal
Lia Valls Pereira Centre for External Sector –Brazilian Economics
Institute, FGV - RJ, Brazil
Luciano Batista Open University Business School - UK
Luis Claudio Kubota
IPEA – DF, Brazil
Luiz Guilherme de Oliveira FUP and PPGA, UnB – DF, Brazil
Marcel Vaillant
Economics Department, University of the Republic-
Montevideo, Uruguay
Márcia Ito
Paula Souza State Centre for Technological Education
and member of the Managing Committee of the
Brazilian Symposium on Services Science - SP, Brazil
María Esperanza Dangond
Director of Development and Trade in Services
Cooperation - Bogotá, Colombia
Marina Figueiredo Moreira
FACE/PPGA and Department of Administration, UnB -
DF, Brazil
Mário Salerno
Department of Production Engineering, Polytechnic
School, USP ; member of the Managing Committee of
the Brazilian Symposium on Services Science, SP-Brazil IBM Brazil and member of the Managing Committee of
Moisés Villamil Balestro
FUP and CEPPAC, UnB - DF, Brazil
Nanno Mulder
Economic Commission for Latin America and the
Caribbean
(ECLAC) – Santiago, Chile
Nidia Sanchez Puigvert
Professor and senior researcher in the management of
science, technology and the environment at the Higher
Institute for Technology and Applied Sciences of the
Ministry of Science, Technology and Environment,
Cuba, and senior academic member of the Cuban
Academy of Sciences and Director of ALTEC - Havana,
Cuba
Paola Zucchi
Professor of the Interdepartmental Group on Health
Economics /UNIFESP and Assistant Director of the
Paulista Centre for Health Economics (CPES) - SP, Brazil
Paulino Francischini
Department of Production Engineering, Polytechnic
School, USP and member of the Managing Committee of
the Brazilian Symposium on Services Science - SP, Brazil
Pedro Luiz Pizzigatti Corrêa Department of Computer Engineering and Digital
Systems, Polytechnic School, USP - SP, Brazil
Ricardo Sennes
Perspectiva consultancy and member of the Managing
Committee of the Brazilian Symposium on Services
Science, Brazil
Rildo Ribeiro dos Santos Department of Administration, UnB – DF, Brazil
Roberto Bernardes FEI – SP and member of Managing Committee of the
Brazilian Symposium on Services Science, Brazil
Ruy Quadros de Carvalho DPCT, Unicamp – SP, Brazil
Sascha Fuerst
International Trade Department, EAFIT University-
Medellín, Colombia
Sérgio Menino
Research Laboratory on Services Sciences (LaPCis) and
Master Degree Program in Technology, Paula Souza
State Centre for Technical Education - SP, Brazil
Sidnei Bergamaschi Computer Sciences Department, UNESP – Bauru, SP,
Brazil
Tales Andreassi EAESP, FGV – SP, Brazil
Tennyson Pinheiro Livework Brazil - Brazil
Tomás de Aquino Guimarães FACE/ PPGA Department of Administration, UnB – DF,
Brazil
Valter de Assis Moreno Júnior Coordinator for Undergraduate Courses at IBMEC - RJ,
Brazil
Wilson Yonezawa Computer Sciences Department, UNESP – Bauru, SP,
Brazil
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