Ahhhh - as I thought, *another* system integration and workflow issue
for the LMS and RFID suppliers.
A private response indicates that there *is* at least one LMS in Europe
which can handle such things to some extent.
Regards
JU
John Usher
ICT Manager
Library and Heritage Services
Islington Council
Central Library
2 Fieldway Crescent
LONDON N5 1PF
Tel: 020 7527 6920
Mobile: 07825 098 223
Fax: 020 7527 6926
Alternative contact: Michelle Gannon - 020 7527 6907
www.islington.gov.uk
How to get to Central Library:
http://www.islington.gov.uk/Education/Libraries/Local/Central.asp
-----Original Message-----
From: Discussion List for RFID in Libraries
[mailto:[log in to unmask]] On Behalf Of Dash Graham
Sent: 16 April 2010 10:04
To: [log in to unmask]
Subject: Re: [LIS-PUB-LIBS] A/V loyalty cards
This definitely negates the major reasoning behind self service.
We have adopted the policy of a combination of loyalty card stamps
and/or dated receipts from self service issues - only one receipt per
day to prevent those users who may try issuing 6 books and presenting 6
different receipts, or however many are required for the free
"whatever". So far this is working well in Sutton.
Graham
Graham Dash, MCLIP, Library Services Manager (Systems & Development)
Environment & Leisure Group, Leisure & Libraries London Borough of
Sutton, Central Library, St Nicholas Way, SUTTON, Surrey SM1 1EA .
Tel.: 020 8770 4763, Mobile: 07515137830, Fax: 020 8770 4777
Borough web site: www.sutton.gov.uk/index.aspx?articleid=907
Library Catalogue web site: www.sutton-libraries.gov.uk
P Please consider the environment before printing this e-mail.
-----Original Message-----
From: Discussion List for RFID in Libraries
[mailto:[log in to unmask]] On Behalf Of Benton, Janet
Sent: 16 April 2010 09:46
To: [log in to unmask]
Subject: Re: [LIB-RFID-UK] [LIS-PUB-LIBS] A/V loyalty cards
You ask the customer to go to the counter with the receipt form the self
service unit to get the loyalty card stamped, OR You have a member of
staff beside the self service unit to stamp the loyalty card.
Defeats the object of self service though!
Janet Benton
Technical Assistant
Bexley Libraries
London Borough of Bexley
[log in to unmask]
07837 270041
________________________________
From: Discussion List for RFID in Libraries on behalf of Usher, John
Sent: Thu 15/04/2010 15:11
To: [log in to unmask]
Subject: Re: [LIS-PUB-LIBS] A/V loyalty cards
Ahhh - a timely piece, as we have such a scheme, and are about to
introduce RFID Self Service on one site.
So, if one is using manually stamped loyalty cards and one moves to Self
Service - how?
If the Kiosk software can't handle it (can it print a loyalty slip, as
it can a receipt?), nor the LMS software (I've never seen this faciilty
on an LMS, but someone may do it) which is why we have manual loyalty
cards - so how?
Can we join Nectar, or partner with Tesco Clubcard?
All contributions gratefully received!
Regards
JU
John Usher
ICT Manager
Library and Heritage Services
Islington Council
Central Library
2 Fieldway Crescent
LONDON N5 1PF
Tel: 020 7527 6920
Mobile: 07825 098 223
Fax: 020 7527 6926
Alternative contact: Michelle Gannon - 020 7527 6907
www.islington.gov.uk
How to get to Central Library:
http://www.islington.gov.uk/Education/Libraries/Local/Central.asp
-----Original Message-----
From: lis-pub-libs: UK Public Libraries
[mailto:[log in to unmask]] On Behalf Of Lynch Gaynor
Sent: 15 April 2010 13:55
To: [log in to unmask]
Subject: [LIS-PUB-LIBS] A/V loyalty cards
Hammersmith and Fulham Libraries have been operating a Loyalty Card
Scheme now for a little under two years.
The way we run it is that a reader can have their Loyalty Card stamped
each time they visit the library to borrow anything, on five separate
days. (It does not have to be A/V material, books count as well.) The
reader can take as long as they like to complete the card. We have found
that some of them gather the requisite stamps over several months.
The reader proffers the card upon checking out items and the member of
staff issuing the items stamps it with the standard date stamp (for book
issues) in use that day. This means that the dates stamped on the
Loyalty Card do not correspond with the dates that the reader is in the
Library; in fact they are usually three weeks ahead. (Three weeks being
our standard issue time for books.) When the reader has completed the
card with the required five different dates, ( and has filled in their
membership number on the card) they can surrender the card and claim the
loan of One DVD, or One CD free of charge. The DVD or CD loan is for a
standard issue time. The free borrowing does not entitle the reader to
any special consideration with regard to the loan: They will still be
charged fines on the item if it is kept past the date it is issued to.
After we had been running the scheme for some while it was decided that
the card could also be surrendered in return for a free half hour
session on The Peoples Network (Internet) (normal charge 50p) or for
cheap items from the For Sale shelf of withdrawn stock. This was done so
as to have something to offer those readers who did not ordinarily pay
for the loan of DVDs and CDs (In the main, Pensioners and Young People
under 16.) We found in the first months of the scheme that many
Pensioners were using the cards in order to show "Loyalty" to the
Libraries, but under the way the scheme then operated, we had nothing
with which to reward them.
The great bulk of surrendered cards are however from people who use them
to take out a free DVD or CD loan.
At the end of each calendar month, we collect up the completed cards
from each of the (six) Libraries in our system so as to have some idea
of how often the Scheme is being used in different parts of the borough,
and to monitor seasonal fluctuations etc.
From these monthly harvests, we choose one card (at random) and the
person who's completed card it was (identified by their Membership
number which should be on the card) is notified and is then allowed to
borrow all DVDs and CDs (up to their normal limits) for one calendar
month free of charge. So at any one time, there is always one Loyalty
Card user who is able to borrow free. We give that reader a special
status on the computer issue system for that month, so that they are
automatically exempt from the charge for that period of time. (They do
not have to identify themselves as the winner at the point of issue, the
computer screen will automatically alert the librarian that the reader
is currently exempt from charges for those selected items.) Because of
the time it takes to collect the completed cards, we always run this
part of the offer one month behind: e.g. Cards completed and handed in
during the month of February are counted (and a winner is chosen) during
March. The reader is then informed, and takes up their free month of
borrowing during April.
I hope that the above will explain enough to give you the idea of how we
operate our scheme; but if I can be of further help do ask!
Yours
Francis Blake
Marketing and Promotions Officer
RSD Libraries and Archives
London Borough of Hammersmith & Fulham
020 8753 3812
[log in to unmask]
Director of Resident Services - Lyn Carpenter
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