Hi Jon,
If you have been sent a patch you should have an AS- number. Including this In a support case (or in listservs) is the fastest way to identify an issue.
Regards
Garry
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Jon Adamson
Sent: 24 March 2010 16:22
To: [log in to unmask]
Subject: Re: problems with CS for Bb 8 SP6
There is a specific patch for this for BB8 SP6 (bb-xythoswebui.jar), I am sot sure whether it is on general release. Contact your TSA
Jon Adamson
University of Huddersfield
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Rijssen van, H. (Henk)
Sent: 24 March 2010 16:10
To: [log in to unmask]
Subject: problems with CS for Bb 8 SP6
Since last week we're having problems with CS (at least the file part)
disappearing and becoming inresponsive.
On the Content system tab we have 2 module: Content Colection: My
content and Content Collection: My Portfolios. Suddenly the content of
the tab does not appear anymore (blacnk tab). When youclick the tab you
can se eshortly the modules (though from the My content module you only
see the title bar). Removing the My content module from the tab solves
this problem: the other module is shown than. So it seems that the My
content module is holding up.
But when entering Content system through My portfolios the folder tree
and the menu on the left does not load: the left frame remains blank.
As long as we don't restart Tomcat or the server it will not come back
and eventually result in a not responding Blackboard server (then we see
a Tomcat message: Services temporarily not available).
In the beginning one server is affectd,but aftera while the seceond and
third behave the same way.
I understood that at least 2 other institutions here in the Netherlands
are having this issue and that we all have SP6 installed.
Someone having the same issue and maybe found a fix?
Best regards/Met vriendelijke groet,
Henk van Rijssen
ROC Midden Nederland
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