Buckinghamshire is considering sending e-mail reminders to customers just in
advance of the due date of their on-loan items. I would be very pleased to
have some feedback from other authorities who are already doing this. In
particular:
Are you providing this service to all e-mail customers automatically, or are
customers given the opportunity to opt-in?
What has the customer reaction been to the service?
Has there been any noticeable impact on fines income?
Thanking you in advance
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