In Cambridgeshire, along with the introduction of RFID terminals for
issue and return at some of our larger libraries we have also started to
put customer holds on open shelves in order to enable self-service here
as well. Mindful of privacy issues we wrap the items in plain paper and
write the customer's name on the spine for ease of identification.
So far we have had no complaints about privacy but quite a few about
wasting paper on the wrappers; staff also find the process more
time-consuming than the simple insertion of bookmark style slips that we
used when the process was mediated at a staff desk.
We'd be interested to hear of the experiences, good and bad of other
library services who have adopted self-service for holds.
Thank you
Marjorie Smith
System Manager
Cambridgeshire County Council
Libraries Archives and Information
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