Diane - that's really interesting, we didn't know that!

Since moving to Millennium ILL, we have always used the online forms (we don't want to key in our users requests). So all of our requests are in the New file. Those being acquired via Artemail for delivery to the patron's email address immediately move into Filled, as you say. Which means we have to use various workarounds when items are not available or need to be chased, etc. We were told that this is 'how the system works'.

Prompted by your email, we have just tried acquiring via Artemail to patron's email address from the 'Enter Requests' stage, and yes, they do go into Pending. 

We don't want to key in users requests but we do want direct delivery requests to go to Pending. If it works like this in Enter Requests, I can't think why it couldn't work like that in 'New'. Assuming other Millennium ILL/Artemail users are in favour, then I think a discussion with Innovative is the next step.

Karen

---------------------------------------
Karen Stevenson
Library Management System Co-ordinator

Direct Line: +44 (0)141 330 6724

Library,
University of Glasgow,
Hillhead Street,
Glasgow, G12 8QE

www.lib.gla.ac.uk 

The University of Glasgow, charity number SC004401
----------------------------------------  

-----Original Message-----
From: This list is for current and potential users of the Innopac system [mailto:[log in to unmask]] On Behalf Of Mieko Yamaguchi
Sent: 29 October 2009 15:54
To: [log in to unmask]
Subject: Re: ILL SED online requesting query

Diane,

We are not offering online requesting at Bangor and haven't come across this problem but it sounds like a bug or design fault to me, especially if requests entered by staff and acquired can go correctly into Pending. 
  Have you discussed this with Innovative?

Mieko


Diane C Leeson wrote:
> Hello All,
> 
>  
> 
> Is anyone using Millennium ILL forms for users to make requests online 
> who might be able to comment on the following scenario?
> 
>  
> 
> We would like to be able to move to using online requesting for users 
> for ILLs and in a test we find when a user inputs a request on one of 
> the ILL forms, which is then sent to the system, the request goes into 
> the New file.  However, if we acquire from New a request which is for 
> SED (and thus to be delivered to the users email address) the system 
> puts the request straight into Filled.  We want it to go into Pending 
> so we can track when it has been sent out, so if we acquire from the 
> Enter Requests stage then it goes into Pending.  However, since the 
> online forms will only deliver to the New file we can't get the system 
> to do what we want.
> 
>  
> 
> Is there anyone else using this who has found a way round this?
> 
>  
> 
> Thanks,
> 
>  
> 
> Diane

-- 
Mieko Yamaguchi                       [log in to unmask]
Head of Collection Management         Phone: +44 (0)1248 382970
Bangor University Library             Fax:   +44 (0)1248 382979

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