I hardly dare to offer any advice on this as it is a topic of which I know little
but I thought I would draw your attention to a recent case in Sheffield about
the DDA and access to services which may be relevant.
David Allen vs Royal Bank of Scotland was about a wheelchair user who
wanted to use a particular branch. The bank said that alternative provision
was available as he could use ATMs or the Internet instead. The cort found in
favour of David Allen.
Your case is different in many ways. However I think the argument could be;
most people can access this service (photcopying) at a certain price. This
individual wants the same service at the same price but is unable to access it
because of a disability. The library service must therefore offer broadly the
same service at the same price but in a different way. To refuse to offer the
service, or to charge a different price is discriminatory.
This is just an observation by a non-expert!
http://www.slc.org.uk/userfiles/Press%20release%20Allen%20v%20RBS%
20Court%20of%20Appeal%20final.pdf
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