Sorry for Cross-Posting
We have had a couple of customer 'queries' that their webmail webmail
accounts have been sending 'unfortunate' messages after they leave the
library, they allege due to a virus/malicious software on the PC.
Now, I don't discount the possibility, but if the dodgy software
requires the PC to be on to run it, and these messages go out two hours
after the library closes, and we don't have Outlook (full or express) or
any other client-based email on the PC's or servers, and only allow
webmail - how?
And our Anti-Virus solution is reputable and robust, and the machines
appear clean, but nothing is perfect.
Our IT department have suggested there is a Microsoft Malicious
Software Removal Tool, but I'm not clear whether this offers any
advantages.
We've asked the 'affected' users to change their email password and
improve their eSecurty wherever possible.
If anyone has any experience of, or ideas on this, I'd be glad to hear
from you.
Regards
JU
John Usher
ICT Manager
Library and Heritage Services
Islington Council
Central Library
2 Fieldway Crescent
LONDON N5 1PF
Tel: 020 7527 6920
Mobile: 07825 098 223
Fax: 020 7527 6926
Alternative contact: Michelle Gannon - 020 7527 6907
www.islington.gov.uk
How to get to Central Library:
http://www.islington.gov.uk/Education/Libraries/Local/Central.asp
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