Dear all,
Currently, St Helens Libraries pursues customers with non-returned loans
through a legal process including county court action, if the value of the
non-returned stock and fines owing exceeds £50.
We are not comfortable with this, for a number of reasons, and we are
writing a report that , if accepted, will completely overhaul all our
membership requirements and treatment of defaulters.
I wonder if colleagues in other public library services would be prepared
to share how you deal with borrowers with outstanding items who have not
responded through the usual sequences of overdue reminders. We are
particularly interested in library services that no longer pursue customers
through the courts, but all information would be very useful to us.
I will summarise results for the list, anonymously if required.
Many thanks,
Keith Patterson
Operations Manager
Libraries Management Team
Chester Lane Library
Four Acre Lane
St Helens WA9 4DE
tel: (01744) 677487
fax: (01744) 677082
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