We do other work whilst taking part in ENQUIRE, I didn't mean that I sat there
doing nothing untill a question appears. In fact we have to do other things as
the questions are so few and far between.
The point about 'local questions' is that some ENQUIRE users get a bit
confused and annoyed when you have to ask them which part of the country
they are from and which local service they are looking for, I have had several
users end a session when asked this, so there is a legitimate customer service
issue here.
I am not in any way against digital iniatives, I am very interested in Web 2.0
etc but I do think that the service needs to have more of a public face and
needs to be focused and targetted a bit more.
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