I would be very grateful for any responses on the following:
Has your authority either removed or significantly reduced item reservation
charges in recent years?
If so, what arguments were made to support the change, and how was the
loss of income addressed?
What measurable impact did the change have on the number of reservations
made and the number of loans?
Any other comments, for or against.
Sue Hyland
Policy & Performance Officer
Buckinghamshire Culture & Learning Service
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