Dear Cigdem,
The Deming management model and the Toyota Way explicitly require human solidarity.
While human involvement is not material in the sense that steel or glass may be, it is not intangible. Human solidarity is as tangible as a human touch or the physical engagement of people.
For printed sources, please see the reference list I add below.
As well, you'll find useful resources on several web sites:
The W Edwards Deming Institute
http://deming.org/
The Toyota Way
http://www.thetoyotaway.org/
Jeffrey Liker
http://www-personal.umich.edu/~liker/
Optiprise
http://www.optiprise.com/
Hope this helps.
Yours,
Ken
Ken Friedman, PhD, DSc (hc), FDRS
Professor
Dean
Swinburne Design
Swinburne University of Technology
Melbourne, Australia
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References
Deming, W. Edwards. 1993. The New Economics for Industry, Government, Education. Cambridge, Massachusetts: Massachusetts Institute of Technology, Center for Advanced Engineering Study.
Deming, W. Edwards. 1986. Out of the Crisis. Quality, Productivity and Competitive Position. Cambridge: Cambridge University Press.
Drucker, Peter F. 1990. The New Realities. London, Mandarin.
Friedman, Ken 2003. "Leaders for the Knowledge Economy." Intelligent Management in the Knowledge Economy. Sven Junghagen and Henrik Linderoth, editors. Cheltenham, UK. Edward Elgar Publishing, 19-35.
Halberstam, David. 1987. The Reckoning. New York: Avon Books.
Liker, Jeffrey. 2004. The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer. New York: McGraw Hill.
Walton, Mary. 1989. The Deming Management Method. London: Mercury Books.
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On Sun, 8 Mar 2009 12:36:47 +0200, Kaya <[log in to unmask]> wrote:
> Do the mentioned models above
>involve the intangible human factor such as solidarity?
>Please do suggest readings about this issue. I d like to find out more.
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