Hello
I do not think I have asked this before. Are any of you using self booking for media equipment? We are but not going well! The students do not like it and having done some (further) testing I can see why. It randomly refuses to allow a booking to be made when there are items available and without any bookings. Then will allow a booking for another day for same reader and same equipment.
When a self booking is successful it always seems to choose the top/first item even if that item is out on loan (overdue and sometimes even invoiced) and there are another 10 available sat on the shelves. It drives the media staff mad. They then have to cancel the original booking and place a new one on a specific item. I know Chester use the booking system for media equipment but do not use self booking. I would be interested to know if any other sites did offer self booking and have removed the facility. It is hard to know if our set up is just not very good or if the booking system is not very good! I am wondering if maybe it works better for short loan collections. Our media loan length is a one day loan length ie out Monday due back at close on Tuesday
Any help/advice most welcome
Maureen
Maureen Richardson
Electronic Resources Manager
Information Resources
University Library
Edge Hill University
St Helens Rd
Ormskirk
Lancashire L39 4QP
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Telephone: 01695 58 4684
Fax: 01695 58 4592
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