Hi
Here in Dorset we bought the TRS when we implemented Millenium, but
unfortunately between ourselves and Innovative could never get it to work
with our barcodes (9 digit code 39, mod 43 check digit) We are
investigating a a different supplier.
Jayne
Jayne Pierce
Library ICT Manager
Dorset Library Service
Chad Nelson <[log in to unmask]>
Sent by: This list is for current and potential users of the Innopac
system <[log in to unmask]>
24/02/2009 15:34
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Re: Telephone renewals
Hi Ian,
The problem we tend to get is that users don't listen to the entire
message because it is sooooooo long. The TRS identifies each item by its
barcode (which tends to not mean much to students) and then labours
through telling them when it is due. I'd estimate it takes about 20-30
seconds to get the info on each item. That is nearly 3-4 minutes for 10
items. Many students hit the key to renew all then hang up halfway
through, missing some key details like Item X wasn't renewed.
But as it is less than 1% of our renewals, we don't hear much flak (or
at least it doesn't makes its way to me!).
Chad
************************************
Chad Nelson
Library Systems Manager
[log in to unmask]
************************************
Perkins, Richard wrote:
> Hi Ian,
> We've been running this for about 5 years, and things have
> mostly been smooth. There was a glitch over check digit 'x', but that
> was fixed pretty quickly.
>
> Ours potters away in the background, and isn't much used - less than 1%
> of our renewals come through it. Unsurprisingly, 95% of renewals are
> done on webcat.
>
> Best wishes,
>
> Richard
>
>
> Richard Perkins
> Film & Theatre Librarian
> University of Warwick
> Coventry
> UK
>
> 02476 522331
>
> -----Original Message-----
> From: This list is for current and potential users of the Innopac system
> [mailto:[log in to unmask]] On Behalf Of I. Haydock
> Sent: 24 February 2009 13:03
> To: [log in to unmask]
> Subject: Telephone renewals
>
> Hi,
>
> We're looking at buying Innovative's Telephone Renewals Module. For
> those of you who already have it, how do you find it? Is it reliable and
> can your users cope with it? Does it cause any more arguments of the "I
> renewed this" - "No you didn't" type?
>
> Thanks in advance for any help you can give.
>
> Ian
>
> --
> Ian Haydock
> Library Systems Manager
> Keele University
> Tel. +44 1782 733241
> Email: [log in to unmask]
>
>
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