INFLUENCING WITH INTEGRITY
12 FEBRUARY 2008, LONDON
Increase your influence within your organisation and learn how to maximise working with others to achieve results. This one-day course will provide a toolkit of techniques to apply to successful influencing strategies.
PROGRAMME HIGHLIGHTS
* Identifying your audience and tailoring your strategy
* Influence and ethics
* Maximising your impact, you have 30 seconds!
CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/md/influencingwithintegrity.htm
CREATING EFFECTIVE INSTRUCTIONS FOR THE ONLINE ENVIRONMENT
19 FEBRUARY 2008, LONDON
Learn how to communicate effectively within the online environment. Create new materials and adapt content from other mediums for use online.
PROGRAMME HIGHLIGHTS
* Targeting your audience
* Creating your own material
* Converting content for the web
CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/libinfo/creatingeffectiveinstructionforonlineenvironment.htm
ABSTRACTING WITH CONFIDENCE
21 FEBRUARY 2008, LONDON
Abstracting and summarising techniques are essential for enquiry answering and desk research. Learn how to scan documents rapidly and identify key content.
PROGRAMME HIGHLIGHTS
* Strategic reading - what to keep in and what leave out
* Scanning documents with no signposting
* Making abstracts stylish
CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/libinfo/abstractingwithconfidence.htm
ESSENTIAL SKILLS FOR SENIOR LIBRARY / INFORMATION ASSISTANTS
26 & 27 FEBRUARY 2008, LONDON
Covering a variety of aspects such as acquisitions, stock control, financial management and customer care, this advanced two-day course will equip you with the essential skills for running a branch or library department.
PROGRAMME HIGHLIGHTS
* Managing enquiries - using print and Internet
* Cataloguing and library databases
* Acquisitions, stock selection and development
* Handling complaints
CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/libinfo/essentialskillsforseniorlibraryinformationassistants.htm
CUSTOMER RELATIONSHIP MANAGEMENT FOR THE ACADEMIC LIBRARY
28 FEBRUARY 2008, LONDON
Satisfy the needs and demands of your customers and learn how to anticipate their behaviours through customer relationship management (CRM).
PROGRAMME HIGHLIGHTS
* Managing the customer life cycle
* CRM trend analysis, segmentation and profiling
* CRM benefits and challenges
CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/mp/customerrelationshipmanagementintheacademiclibrarysector.htm
CLICK HERE TO VIEW ALL CILIP COURSES BY MONTH
http://www.cilip.org.uk/training/training/browse2008coursesbymonth.htm
Message sent by:
Cara Watson
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our web pages at: www.cilip.org.uk/training
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