Ian,
> One bit of background information people might be interested
> in is that it is our convention within the UK federation
> metadata to list support contacts first, followed by
> technical contacts, followed by administrative contacts. As
> well as appearing first to any human unwise enough to eyeball
> the metadata, this also means that in the few cases where the
> Shibboleth SP *software* wants to tell the end-user to
> contact someone at their IdP for help, the "support" contact
> will be the one used.
That's a good point - the Support contact probably will be made visible
to end-users, by SPs whose services are making good use of the metadata.
I haven't checked (do you know?) whether the Fed allows for a generic
support contact and email (like "[log in to unmask]") rather
than a 'real person'. This would be useful to allow for better cover of
end-user support (when specific staff are away etc) - particularly for
libraries moving towards 24/7 availability.
John
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