Hi Bernadette
This is Slough's
The guidelines we display in the library and the exclusion policy is
what we use to assist us with our decision making
Regards
Jackie Menniss
Library Services Manager
Slough Libraries
-----Original Message-----
From: lis-pub-libs: UK Public Libraries
[mailto:[log in to unmask]] On Behalf Of Bernadette Main
Sent: 18 January 2007 13:22
To: [log in to unmask]
Subject: Courtesy to staff posters
Do any Public Library Authorities display a poster indicating that
frontline staff may refuse to serve abusive customers - or something
along
these lines?
I am looking into producing something for Cumbria Libraries, but am
anxious
that the wording should not be too negative, yet still get the message
across. Any examples of wording on posters or leaflets would be much
appreciated.
Bernadette Main
Area Library Manager
Barrow Group Libraries
1 Ramsden Square
Barrow-in-Furness
Cumbria LA14 1LL
Tel: 01229 894374
e-mail: [log in to unmask]
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