In theory, yes - but I presume in terms of a marketing push, "every day is customer appreciation day" doesn't cut mustard with the local press!
David Hague
Reader Development Librarian - Libraries Museums and Arts
Environment and Development Services
Tel: 01709 815123/823646
e-mail: [log in to unmask]
-----Original Message-----
From: lis-pub-libs: UK Public Libraries
[mailto:[log in to unmask]]On Behalf Of J.E.Davies
Sent: 17 January 2007 08:51
To: [log in to unmask]
Subject: Re: Customer Appreciation Day
Hold on. Am I missing something here?
Shouldn't EVERY DAY be customer appreciation day?
Eric Davies
PS What are the criteria for a 'successful 'cusomer apprciation day?
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Dr J E Davies
Director - LISU
Research School of Informatics
Holywell Park
Loughborough University,
Loughborough. Leics. England. LE11 3TU.
Tel; +44(0)1509 635681
Fax:+44(0)1509 635699
email: [log in to unmask]
http://www.lboro.ac.uk/departments/dils/lisu/pages/staff/eric.html
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----- Original Message -----
From: "Rennie Phil" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, January 16, 2007 6:14 PM
Subject: Customer Appreciation Day
Dear All
Cambridgeshire Libraries, Archives & Information recently ran a thoroughly
successful 'customer appreciation day', which involved one day (during
national customer services week - early October) of wiping off overdue
charges for customers who brought the stock back, providing sponsored soft
drinks/biscuits/cake for customers, and also providing a free voucher for
DVD/Video rental. As I say, this was extremely successful. We are
definitely going to run another customer appreciation day, with current
plans of rolling this out annually.
We are looking for ideas to expand the customer benefits for the day, one of
the reasons being that we may not offer the overdue charges amnesty every
year. I would be most grateful for any ideas or experiences (if you have
run something similar) you can share.
Many thanks
Phil Rennie
Business Support Officer
Community Learning and Development
Cambridgeshire County Council
ET1042
C305 Castle Court
Shire Hall
Cambridge
CB3 0AP
Tel: 01223 71 8541
Email: [log in to unmask]
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