Dear all
Has anyone any experience of setting up focus groups of library users (and non users) to look at use of the library website/catalogue? If so I'd be interested to hear how you selected people for the group, what sort of questions you asked them, was it a one off or ongoing, did they meet or was it all done remotely. Anything that would help really!
Happy to summarise for the list if I get enough responses.
Many thanks
Jon Scown
LibrariesWest Project Officer
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