Though at least the reception staff would have felt protected from risk of
unprovoked grammatical correction.
HAPPY CHRISTMAS!
Jeremy Harrison
-----Original Message-----
From: Adrian Fogarty [mailto:[log in to unmask]]
Sent: 21 December 2005 10:54
To: [log in to unmask]
Subject: Re: Glass screens in reception areas
A very good point. Why are receptionists different? Speaking as a recent
patient myself in another A&E department, I certainly didn't like the glass
screen at reception.
AF
----- Original Message -----
From: "Andrew Frazer" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, December 21, 2005 8:09 AM
Subject: Re: Glass screens in reception areas
Do your doctors and nurses have glass between them and the patient?
Andrew Frazer
Nurse Consultant
Accident & Emergency Department
Newham Hospital
0207 363 8597
0207 476 4000 - bleep 012
-----Original Message-----
From: Accident and Emergency Academic List
[mailto:[log in to unmask]] On Behalf Of Ray
Sent: 20 December 2005 17:25
To: [log in to unmask]
Subject: Re: Glass screens in reception areas
We have both solutions in our Trust on the various sites.
If the desk space is wide and the receptionist can retreat to a safe area
then there doesn't seem to be a problem... as I'd agree that glass can
actually increase frustration / anger.
At Barrow it seems to work OK, however at Lancaster the recetion space is
limited and the desk is narrow and I think it would be courting fate to take
the glass down. The receptionists at night would have valid concerns.......
regarding the drunks.
Ray McGlone
----- Original Message -----
From: "Sunil Dasan" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, December 20, 2005 5:01 PM
Subject: Glass screens in reception areas
> We have just had a refurb of our reception. The old reception had a
glass
> screen. The receptionists liked this because it reduced their
feelings of
> being exposed to violence or aggression.
>
> In our new reception, we have no glass. I know and agree with the
current
> thinking that having glass actually increases frustration /anger, but
our
> reception staff are still keen on having a glass screen.
>
> I'd be interested to hear what others have in relation to personal
safety
> and security in reception areas and what experiences other reception
staff
> have had in relation to violence and aggression.
>
> Feel free to contact me on /off-list.
>
> Sunil
>
> http://www.surreyandsussex.nhs.uk
>
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