We have just had a refurb of our reception. The old reception had a glass
screen. The receptionists liked this because it reduced their feelings of
being exposed to violence or aggression.
In our new reception, we have no glass. I know and agree with the current
thinking that having glass actually increases frustration /anger, but our
reception staff are still keen on having a glass screen.
I'd be interested to hear what others have in relation to personal safety
and security in reception areas and what experiences other reception staff
have had in relation to violence and aggression.
Feel free to contact me on /off-list.
Sunil
http://www.surreyandsussex.nhs.uk
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