We have both solutions in our Trust on the various sites.
If the desk space is wide and the receptionist can retreat to a safe area
then there doesn't seem to be a problem... as I'd agree that glass can
actually increase frustration / anger.
At Barrow it seems to work OK, however at Lancaster the recetion space is
limited and the desk is narrow and I think it would be courting fate to take
the glass down. The receptionists at night would have valid concerns.......
regarding the drunks.
Ray McGlone
----- Original Message -----
From: "Sunil Dasan" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, December 20, 2005 5:01 PM
Subject: Glass screens in reception areas
> We have just had a refurb of our reception. The old reception had a glass
> screen. The receptionists liked this because it reduced their feelings of
> being exposed to violence or aggression.
>
> In our new reception, we have no glass. I know and agree with the current
> thinking that having glass actually increases frustration /anger, but our
> reception staff are still keen on having a glass screen.
>
> I'd be interested to hear what others have in relation to personal safety
> and security in reception areas and what experiences other reception staff
> have had in relation to violence and aggression.
>
> Feel free to contact me on /off-list.
>
> Sunil
>
> http://www.surreyandsussex.nhs.uk
>
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