Colleagues,
I would be grateful for any recommendations as to video programmes that can be used to train staff in telephone customer service skills.
Many of the programmes are fairly expensive, so I am reluctant to choose one randomly.
Many thanks,
David
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David Crozier BA MSc(Econ) MCLIP
Library & Information Services Manager
Cyprus International Institute of Management
Nicosia
Cyprus
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00 357 2246 2246
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