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Colleagues, I would be grateful for any recommendations as to video programmes that can be used to train staff in telephone customer service skills. Many of the programmes are fairly expensive, so I am reluctant to choose one randomly. Many thanks, David ******************************************************* David Crozier BA MSc(Econ) MCLIP Library & Information Services Manager Cyprus International Institute of Management Nicosia Cyprus [log in to unmask] 00 357 2246 2246